As Memorial Day is the unofficial start of summer, we're knee deep in the summer vacation season. May was another great month for Tracks & Trails and now we get to the time when most of our clients are hitting the road! Over the next three months we'll be shipping out our client's Adventure Kits, checking road conditions, looking at weather reports and providing assistance to our clients as they embark on their self-guided driving adventures.
We have a number of websites that we check regularly for road closures, construction delays and wildfire updates. While they are too numerous to list here, it's safe to say that we can get the latest information at short notice for our clients while they are in the midst of their trips. Also, each and every RV rental company that we work with provides 24-hour road assistance. So that way, someone is there to help with any problems with the RV along the road.
We also provide assistance with re-routing when necessary. Many of the destinations have remote roadways that can be impacted by weather, rockfalls, flooding and other natural impacts. We can help with changing routes, checking availability with campgrounds or help with notifying excursion outfitters with new information. One thing that is difficult once trips have started is to cancel stuff mid-trip. Cancellation policies kick into effect. This is why we strongly recommend trip insurance for all of our clients. We just had one client who had a child break an arm and this caused a major restructuring of their trip. If it wasn't for trip insurance, they would have lost much of the cost of their trip.
So, as we say to many of our clients (and to those on the road this summer!), "Happy Trails" and we hope to be able to help out if you run into troubles while on a Tracks & Trails road trip adventure this summer!
Monday, June 1, 2009
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