We just received a survey from one of our clients that talked about what we were able to do for them while they were on the road.
The Duff family was on a custom trip that took them through the Black Hills, Devil's Tower, Yellowstone and Grand Teton National Park. When Mrs. Duff experienced severe symptoms of altitude sickness, we were able to help out with a rearranged route on the fly. Mr. Duff's comments in the survey said it all.
This is going above and beyond for a client - very much appreciated. We will definitely use Tracks & Trails for future trips we may plan for RV vacations.
A big thank you to Karen, the Duff's trip consultant, who was the point person on their trip and made sure that we not only acted fast in coming up with a solution, but was compassionate towards Mrs. Duff's suffering.
We realize that stuff happens on vacation. For those of you that haven't experienced our top drawer customer service, this is a great example of what makes Tracks & Trails great! Not only is it great for our clients and but it's also great to be part of something where we truly care about our folks on the road. We're here to help.
Monday, July 20, 2009
Tuesday, July 14, 2009
Feedback from client surveys
First off, sorry we haven't been posting regularly the past couple of weeks. Besides being crazy busy, I have been on vacation for a chunk of that time and haven't been connected for blogging.
With the summer season about half over, our clients are starting to send in evaluation forms that cover all aspects of their vacation, especially our quality of service. We learn so much from these surveys, including both the good and the bad of what happened on our clients' vacations. We take all the feedback we receive and pile it back into our systems and processes for creating the best possible vacations for our clients.
I wanted to share one client's feedback we just received. The Poderski's from Florida took a 13 night adventure that covered Zion, Bryce, Grand Canyon and Lake Powell in early June:
"I want to thank you for our best-ever family vacation. This was our first RV experience and it won't be our last. I never expected it would be so fun, relaxing and de-stressing.
We are very impressed with Tracks & Trails. Everything you suggested and planned was perfect. At first we were slightly concerned about potentially being "overscheduled". Actually the schedule was the best. What a time saver to have activities lined up ahead. Having everything already set up made the trip more relaxing. I would never try to do this on my own - I would always use Tracks & Trails."
Thank you Robin for such glowing remarks! And thanks to Lisa, the Poderski's trip consultant, for taking such good care of them and helping to create a memorable vacation for client's that are ready to plan their 2010 family vacation. As we get more surveys back from our clients, we share more of their experiences of what it was like to work with us. If you'd like to talk to Lisa or one of our other trip consultants, give us a ring toll free at 800-247-0970!
With the summer season about half over, our clients are starting to send in evaluation forms that cover all aspects of their vacation, especially our quality of service. We learn so much from these surveys, including both the good and the bad of what happened on our clients' vacations. We take all the feedback we receive and pile it back into our systems and processes for creating the best possible vacations for our clients.
I wanted to share one client's feedback we just received. The Poderski's from Florida took a 13 night adventure that covered Zion, Bryce, Grand Canyon and Lake Powell in early June:
"I want to thank you for our best-ever family vacation. This was our first RV experience and it won't be our last. I never expected it would be so fun, relaxing and de-stressing.
We are very impressed with Tracks & Trails. Everything you suggested and planned was perfect. At first we were slightly concerned about potentially being "overscheduled". Actually the schedule was the best. What a time saver to have activities lined up ahead. Having everything already set up made the trip more relaxing. I would never try to do this on my own - I would always use Tracks & Trails."
Thank you Robin for such glowing remarks! And thanks to Lisa, the Poderski's trip consultant, for taking such good care of them and helping to create a memorable vacation for client's that are ready to plan their 2010 family vacation. As we get more surveys back from our clients, we share more of their experiences of what it was like to work with us. If you'd like to talk to Lisa or one of our other trip consultants, give us a ring toll free at 800-247-0970!
Subscribe to:
Posts (Atom)
Posts
