Hi all! With the launch of our new website, we've moved our blog to our website. So if you want to get the latest updates in our world, go to http://tracks-trails.com and check out the Travel Blog tab. All of the entries here at our Blogspot address are now there too!
Thanks for supporting us here and make sure to change your bookmarks and favorites!!!
Tuesday, October 13, 2009
Friday, August 21, 2009
New website is on the way!
First, I have to apologize for the lack of posts over the past few weeks. We've been extremely busy (still!) through August along with a few staff members that have been on vacation. We also are in the process of creating a new, more fully featured and fabulous website. We are hoping for a launch of the new site at the end of September. That being said, we have a ton of work between now and then creating new content and testing the functionality of the new site.
Our website partners, Newfangled.com, have been working feverishly all summer, do a great job of making our vision a reality. We see this partnership as one that will be prosperous for a long time to come.
We'll be updating you as we get closer to the launch date. Our goal is to have it up and running before the Ken Burns series on the National Parks airs on PBS September 27th-October 2nd.
Hope you've had a great summer! We have!!!
Our website partners, Newfangled.com, have been working feverishly all summer, do a great job of making our vision a reality. We see this partnership as one that will be prosperous for a long time to come.
We'll be updating you as we get closer to the launch date. Our goal is to have it up and running before the Ken Burns series on the National Parks airs on PBS September 27th-October 2nd.
Hope you've had a great summer! We have!!!
Monday, July 20, 2009
Sometimes we do go "the extra mile"
We just received a survey from one of our clients that talked about what we were able to do for them while they were on the road.
The Duff family was on a custom trip that took them through the Black Hills, Devil's Tower, Yellowstone and Grand Teton National Park. When Mrs. Duff experienced severe symptoms of altitude sickness, we were able to help out with a rearranged route on the fly. Mr. Duff's comments in the survey said it all.
This is going above and beyond for a client - very much appreciated. We will definitely use Tracks & Trails for future trips we may plan for RV vacations.
A big thank you to Karen, the Duff's trip consultant, who was the point person on their trip and made sure that we not only acted fast in coming up with a solution, but was compassionate towards Mrs. Duff's suffering.
We realize that stuff happens on vacation. For those of you that haven't experienced our top drawer customer service, this is a great example of what makes Tracks & Trails great! Not only is it great for our clients and but it's also great to be part of something where we truly care about our folks on the road. We're here to help.
The Duff family was on a custom trip that took them through the Black Hills, Devil's Tower, Yellowstone and Grand Teton National Park. When Mrs. Duff experienced severe symptoms of altitude sickness, we were able to help out with a rearranged route on the fly. Mr. Duff's comments in the survey said it all.
This is going above and beyond for a client - very much appreciated. We will definitely use Tracks & Trails for future trips we may plan for RV vacations.
A big thank you to Karen, the Duff's trip consultant, who was the point person on their trip and made sure that we not only acted fast in coming up with a solution, but was compassionate towards Mrs. Duff's suffering.
We realize that stuff happens on vacation. For those of you that haven't experienced our top drawer customer service, this is a great example of what makes Tracks & Trails great! Not only is it great for our clients and but it's also great to be part of something where we truly care about our folks on the road. We're here to help.
Tuesday, July 14, 2009
Feedback from client surveys
First off, sorry we haven't been posting regularly the past couple of weeks. Besides being crazy busy, I have been on vacation for a chunk of that time and haven't been connected for blogging.
With the summer season about half over, our clients are starting to send in evaluation forms that cover all aspects of their vacation, especially our quality of service. We learn so much from these surveys, including both the good and the bad of what happened on our clients' vacations. We take all the feedback we receive and pile it back into our systems and processes for creating the best possible vacations for our clients.
I wanted to share one client's feedback we just received. The Poderski's from Florida took a 13 night adventure that covered Zion, Bryce, Grand Canyon and Lake Powell in early June:
"I want to thank you for our best-ever family vacation. This was our first RV experience and it won't be our last. I never expected it would be so fun, relaxing and de-stressing.
We are very impressed with Tracks & Trails. Everything you suggested and planned was perfect. At first we were slightly concerned about potentially being "overscheduled". Actually the schedule was the best. What a time saver to have activities lined up ahead. Having everything already set up made the trip more relaxing. I would never try to do this on my own - I would always use Tracks & Trails."
Thank you Robin for such glowing remarks! And thanks to Lisa, the Poderski's trip consultant, for taking such good care of them and helping to create a memorable vacation for client's that are ready to plan their 2010 family vacation. As we get more surveys back from our clients, we share more of their experiences of what it was like to work with us. If you'd like to talk to Lisa or one of our other trip consultants, give us a ring toll free at 800-247-0970!
With the summer season about half over, our clients are starting to send in evaluation forms that cover all aspects of their vacation, especially our quality of service. We learn so much from these surveys, including both the good and the bad of what happened on our clients' vacations. We take all the feedback we receive and pile it back into our systems and processes for creating the best possible vacations for our clients.
I wanted to share one client's feedback we just received. The Poderski's from Florida took a 13 night adventure that covered Zion, Bryce, Grand Canyon and Lake Powell in early June:
"I want to thank you for our best-ever family vacation. This was our first RV experience and it won't be our last. I never expected it would be so fun, relaxing and de-stressing.
We are very impressed with Tracks & Trails. Everything you suggested and planned was perfect. At first we were slightly concerned about potentially being "overscheduled". Actually the schedule was the best. What a time saver to have activities lined up ahead. Having everything already set up made the trip more relaxing. I would never try to do this on my own - I would always use Tracks & Trails."
Thank you Robin for such glowing remarks! And thanks to Lisa, the Poderski's trip consultant, for taking such good care of them and helping to create a memorable vacation for client's that are ready to plan their 2010 family vacation. As we get more surveys back from our clients, we share more of their experiences of what it was like to work with us. If you'd like to talk to Lisa or one of our other trip consultants, give us a ring toll free at 800-247-0970!
Tuesday, June 30, 2009
A National Park RV Trip in Pictures
We love it when our clients share their family vacation experiences with us through photos, blogs, video and survey responses. The Brot family just completed their second Tracks & Trails driving adventure -- this time to the Grand Canyon area. Ilene Brot posted her family's photos at Shutterfly and invited us to share them with the rest of the Tracks & Trails community. (Thanks, Ilene!) Just click the title above. Adn while you're there, be sure to have a peek at pictures from their 2008 trip to Yellowstone, too.So if you want to picture your family taking an RV vacation in one of our fabulous National parks, the Brot's photo albums will show you just what to expect.
Monday, June 15, 2009
Our clients are out there traveling!
With all the new technology these days, we have a unique ability to follow along with our client's adventures. And now that the summer is here and our client's are hitting the road, many will be keeping journals, updating family blogs and taking tons of pictures and video. We will be posting most everything that comes to us in the coming months, both here and on our Facebook page (if you are on Facebook, just search for "Tracks & Trails" and become a fan!).
In the links section on the left side of our blog, we've just added a link to the Justices' personal travel journal. They are using www.mytripjournal.com to chronicle their adventure this month. They will be heading out this Friday for Yellowstone and Grand Teton National Parks.
Keep checking back here to see what our clients see and do on a Tracks & Trails National park driving vacation! And we are still talking to folks about trips later this summer and fall as well as in 2010. So if you want to have as much fun as our clients after you see examples of what a great time they have, check out our website and pick a trip that's great for you!
In the links section on the left side of our blog, we've just added a link to the Justices' personal travel journal. They are using www.mytripjournal.com to chronicle their adventure this month. They will be heading out this Friday for Yellowstone and Grand Teton National Parks.
Keep checking back here to see what our clients see and do on a Tracks & Trails National park driving vacation! And we are still talking to folks about trips later this summer and fall as well as in 2010. So if you want to have as much fun as our clients after you see examples of what a great time they have, check out our website and pick a trip that's great for you!
Wednesday, June 3, 2009
What we do for you!
We get this question (or some version of it) all the time - especially during these tough economic times - how much are you charging us for your time and what do I get for it?
Sometimes folks think that all we do is reserve campgrounds. We do so much more than that!
We have been planning RV road trips for over 10 years and know the best places to stay at the right time of year and customized to your family's wants and desires.
We work with over a dozen different RV rental companies, over 400 campgrounds and over 300 outfitters so that we can create an amazing once-in-a-lifetime vacation for you and your family.
Above all, we listen. In the planning phase we take into account who you are and what are your interests. Behind the scenes we discuss what would be the best route and what will be the fun experiences you will want along the route. All that information ends up in your Adventure Kit. You'll get tips about traveling by RV, a detailed day-by-day custom itinerary, vouchers for all the components of your trip, hand-traced maps of your route with highlights of things to see and do, and folders of each major destination with our proprietary More Abouts (detailed mini-travel guides) including brochures and magazines of the area (we have tested and researched this extra material so that it is not only informative but relavant to your trip).
Many of our clients have told us that their Adventure Kit is their "bible" on their trip. That's a great compliment and tells us that between the planning efforts and the Adventure Kit, that we more than earn our extra charge. A Tracks & Trails road trip adventure is self-guided and we do our best to provide you with all that you'll need to have a great trip to a National park, state beach or other amazing destination.
If you have any questions, don't give it a second thought and call 1-800-247-0970 and talk to one of our trip consultants to find out if a Tracks & Trails custom road trip is for you!
Sometimes folks think that all we do is reserve campgrounds. We do so much more than that!
We have been planning RV road trips for over 10 years and know the best places to stay at the right time of year and customized to your family's wants and desires.
We work with over a dozen different RV rental companies, over 400 campgrounds and over 300 outfitters so that we can create an amazing once-in-a-lifetime vacation for you and your family.Above all, we listen. In the planning phase we take into account who you are and what are your interests. Behind the scenes we discuss what would be the best route and what will be the fun experiences you will want along the route. All that information ends up in your Adventure Kit. You'll get tips about traveling by RV, a detailed day-by-day custom itinerary, vouchers for all the components of your trip, hand-traced maps of your route with highlights of things to see and do, and folders of each major destination with our proprietary More Abouts (detailed mini-travel guides) including brochures and magazines of the area (we have tested and researched this extra material so that it is not only informative but relavant to your trip).
Many of our clients have told us that their Adventure Kit is their "bible" on their trip. That's a great compliment and tells us that between the planning efforts and the Adventure Kit, that we more than earn our extra charge. A Tracks & Trails road trip adventure is self-guided and we do our best to provide you with all that you'll need to have a great trip to a National park, state beach or other amazing destination.
If you have any questions, don't give it a second thought and call 1-800-247-0970 and talk to one of our trip consultants to find out if a Tracks & Trails custom road trip is for you!
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